Shipping and Returns

We do everything we can to try and deliver your order as quickly as possible and usually need 2-3 working days to process your order internally.

All orders are shipped from our warehouse in Italy.

After your order has been processed internally by our team (which takes approximately 2-3 working days) shipping will take approximately the following:

• Italy
• 2-6 business days

• EU countries
• 4-9 business days

Otherwise you can choose to collect your order directly in the Shop:

Locatelli House Store
Via Stefano Bonsignori, 1
21052 Busto Arsizio VA

We are open from Monday to Saturday from 09 to 12.30 and from 15.30 to 19 .

During the Christmas period we will also remain open on December 24th .

We currently do not yet offer shipping to countries outside the European Union.

We work with the best shippers worldwide to provide the best possible service.

During the holidays, the processing time may be slightly extended. If your order was placed over the weekend or on a public holiday, we will start processing your order on the next working day.

Locatelli House Store cannot be held responsible for unforeseen delays (e.g. strikes, customs procedures, etc.).

• Italy - €6.50 for orders under €50.00
• European Union - €12.50

For all orders over €50 placed in Italy you can take advantage of free delivery. You will not have to enter any code, the cost of delivery will be deducted automatically during checkout.

Returning a product is possible: try the products in the comfort of your home and if you need to return them, you have 14 days from the date of receipt of the order.

You will have to take care of the return shipment, which will be at your expense, while we will take care of the quality control of the return, to verify that the product falls within our return policies, and we will try to refund you as soon as possible. The return shipment must be made to:

Locatelli House Store
Via Stefano Bonsignori, 1
21052 Busto Arsizio VA

In the event of a defective or damaged product, we will take care of sending you the replacement part and providing you with all the necessary instructions.

Please ensure that the items are returned in new condition, unused, with the original tags and in the packaging received upon delivery. Returns that do not meet our policy will not be accepted and will not be refunded. Returns are accepted only on purchases made directly on locatellihousestore.com .

If you have any doubts or questions please contact our customer service team by sending an email to info@locatellihousestore.it for further questions.

To make your return, follow these simple steps:

1. Contact our customer service: if you are not fully satisfied with your order and want to return it, write to info@locatellihousestore.it specifying the order number, the items to be returned and the reason for your return. Our customer service will be happy to help you find a solution. If you still want to return after contacting our customer service, continue to follow the next steps.
2. Return packaging: prepare the package with the original box containing the product or products you wish to return.
3. Withdrawal of the products by the courier: you will have to take care of the return shipment of the product/s independently, which will therefore be at your expense. The choice of the courier to use is absolutely at your discretion, choose the courier that is most convenient for you. You will find all the shipping data in the return request.
4. Return confirmation and refund: After receiving your return, we will check if the quality of the product(s) meets our return policies. If yes, we will refund you with the same payment method used for the purchase, as soon as possible.

The responsibility for the items falls on the customer until they arrive at our warehouse.

We do not currently offer free returns yet.
We are always working to improve our level of customer service, so stay updated on all future news.

Locatelli House Store will check the quality of the returned product and issue a refund only if it satisfies the conditions of the return policies. Returns are possible only on purchases made directly on LocatelliHouseStore.com . You will receive the refund to the same payment method used for the original purchase, as soon as possible.
Refund times may vary for different payment methods.

The refund will be free and will always include the amount of the product/s being returned. Shipping costs will be deducted from the refund.

If the product is returned because it is defective or damaged, the refund will be total. Otherwise the refund will be net of the initial shipping costs (those incurred during the order).